What are people saying about your company and products and/or services?
How is your customer service?
Is it gaining and retaining more business, or losing you business?
Happy Customers = SALES = Company Growth!
We can help!
Did you know?
- “Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Customer service is meeting the needs and desires of any customer. “- Paul Mckinney
- “According to Performance Research Associates, 56% of all managers and 48% of front-line leaders believe that poor communication is the #1 customer service problem.“
- “Customers referred by other customers have a 37% higher retention rate.” – Deloitte
Bring us to YOUR location for our BRAND NEW MWI CUSTOMER SERVICE ACADEMY!
MWI Customer Service Academy (2 Day Class)
We cover the following topics:
- Understanding the Meaning of Customer Service
- Challenges – Providing Successful Customer Service
- Core Constructs of Exceptional Customer Service
- Psychology of Customers – Building Trust & Relationships
- Advocacy – How it Merges with Customer Service
- Best Practices – Customer Service
- Seek to Understand – Handling Complaints
- Closing Techniques – Satisfied Customer
- Mission – Transform Your Customer Service Approach / Action Plan
What Attendees’ Will Receive:
- Customer Service Intensive Playbook
- 20 Page Comprehensive Assessment Analysis
- Step by Step Guide on what Motivates you and Demotivates you
- Customer and Colleague Decoder
- VIDEO Hands on Real Life Implementation of Tools
- Guide for Conflict Resolution
- Strategies to Increase Your Effectiveness with all Different Types of People
- Copy of Melissa D. Whitaker’s Best Selling book “Beat the Curve”
Instructor:
Veronica R. Clark
Veronica brings over 30 years of experience in Customer Service, Training, Development, Management, Leadership, and Effective Coaching. She has developed new programs, and implemented curriculum, trainings, and workshops for diverse populations. Veronica has conducted webinars, coordinated and presented at conferences in the U.S. and Europe, and is a certified national corporate trainer.
She is committed to curriculum development and training delivery specifically designed to match the unique needs of each audience. Her specialties include communication, leadership, diversity, discrimination, harassment, and professionalism. As well as methods to better understand and interact with people with a wide variety of differences including disability.
Veronica is passionate, excels at group facilitation, and applies the science of advocacy to the mindset of success in order to acquire a desired result. Her approach is engaging, sparked with humor, and invites audience participation in co-creating strategies to embrace change. The process creates win-win results that will impact your performance and industry.
If you are interested in bringing us to YOUR location for this 2 Day Class or have questions for us regarding this class, please contact Melissa Whitaker at 847.845.4922.